You won the build. Then the retainer started going quiet.
AutoStack reads your studio's PM tool, email, and calls, and flags the builds and care-plan clients drifting toward churn, in one weekly risk brief.
Free 3-minute audit, no credit card. Works alongside your PM tool.
Acme account · This week
Web & dev · Drifting
- replies stretching from same-day to three days
- Promise overdue: revised plan
- Sponsor missed last 2 calls
- Save play suggested
- Check-in not sent
Otto: Matches 6 accounts you lost. Drafted a check-in, ready to send.
The quiet exit
How firms like yours lose clients they could have kept
- The 'we'll get you the revised timeline by Friday' you said on the kickoff call lives in nobody's task list. So does 'two rounds of revisions' and 'launch by the 14th.' The client remembers all of them. You remember the one you already missed.
- Care-plan clients don't quit loudly. The hours go unused, the value goes unseen, the main contact stops replying, and then the renewal email gets ignored. You did great work behind the scenes and they only ever saw a static invoice.
A care-plan client stops using their hours, the main contact stops replying, and the renewal lands cold. Winning a new account costs six to seven times more than keeping that one would have.
The retention lift that can raise profit 25 to 95% (Bain)
How much more existing clients spend than new ones
What winning a new client costs versus keeping one
Catch it, with the tools you already run
AutoStack reads what is already in your web & dev stack and turns it into one weekly risk brief. Nothing new to log into.
- 01
Promise ledger
Every commitment you made, tracked from call, email, and CRM.
- 02
Win-loss radar
Each live account matched to the ones you won and the ones you lost.
- 03
Company brain
What your firm did to save an account like this, last time.
Connected sources
Reading- ClickUp
- Slack
- Gmail
- Basecamp
- Zoom
Acme Corp flagged: risk Medium → High
Connects to the tools web & dev firms run on
FAQ
Web & dev client retention, answered
Web design and dev client retention is how a studio keeps clients past the launch: holding the build relationship together and protecting the care-plan and maintenance retainer that follows. The hard part is that clients go quiet instead of complaining, hours go unused, and the renewal arrives with nothing to show. AutoStack is client relationship intelligence for that problem. It sits on top of your PM tool, email, calls, and Slack and runs on three pillars: a promise ledger of every commitment made across the build, a loss radar that matches each live account to past dead projects and churned retainers, and a firm memory of what re-started the last one. It delivers a weekly relationship risk brief you read in minutes.
Your AI relationship-risk analyst
Otto reads the calls, email, and notes your team already creates, keeps the promise ledger current, watches every account for drift, and drafts the weekly risk brief, so your team spends its time saving relationships, not hunting for them.
Assistive & reviewable. Otto recommends, you decide. Never autonomous.
Otto
Activity · Today
Otto logged 4 new promises from Northwind Co.'s call.
Promise ledger· 2mOtto drafted a check-in for an account going quiet.
Next move· 5mReady to sendOtto flagged Vela Group: sponsor quiet, risk rising.
Risk radar· 1hHigh riskOtto matched Atlas Studio to 3 accounts you lost.
Pattern match· 3hReview
Acme Corp just moved to High risk
Sponsor went quiet · 2 promises overdue
Stop losing web & dev clients you could have saved
Run the 3-minute audit and we'll show you which client relationships are slipping right now.