The client who's leaving stops complaining first.
AutoStack reads your PSA, email, and QBR notes, and flags the accounts going silent before the renewal does, in one weekly risk brief.
Free 3-minute audit, no credit card. Works alongside IT Glue / Hudu.
Acme account · This week
MSPs · Drifting
- client-initiated tickets quietly drying up
- Promise overdue: revised plan
- Sponsor missed last 2 calls
- Save play suggested
- Check-in not sent
Otto: Matches 6 accounts you lost. Drafted a check-in, ready to send.
The quiet exit
How firms like yours lose clients they could have kept
- The clients who leave aren't the ones who complain. They're the ones who go quiet. Tickets get resolved, nobody pushes back, and then the renewal conversation never happens because they mentally checked out two quarters ago.
- Someone on the client side suddenly wants every SOP, the network diagram, and the master password list. That's not housekeeping. That's a handover folder being built for the MSP that's about to replace you, and your PSA logs it as a routine request.
Tickets still close, nobody's mad, and then the contract just doesn't renew. That silence cost you six figures of recurring revenue, and your PSA showed green the whole time.
The retention lift that can raise profit 25 to 95% (Bain)
How much more existing clients spend than new ones
What winning a new client costs versus keeping one
Catch it, with the tools you already run
AutoStack reads what is already in your msps stack and turns it into one weekly risk brief. Nothing new to log into.
- 01
Promise ledger
Every commitment you made, tracked from call, email, and CRM.
- 02
Win-loss radar
Each live account matched to the ones you won and the ones you lost.
- 03
Company brain
What your firm did to save an account like this, last time.
Connected sources
Reading- ConnectWise
- Autotask
- IT Glue
- Microsoft 365
- Hudu
Acme Corp flagged: risk Medium → High
Connects to the tools msps firms run on
FAQ
MSPs client retention, answered
MSP client retention is how a managed services provider keeps the clients it already has under contract. Most MSP churn is silent: tickets keep closing, nobody complains, then the renewal just doesn't happen. AutoStack sits on top of your PSA, email, and QBR notes and does three things. It keeps a promise ledger of every SLA and commitment your techs made, so nothing dies between two techs' heads. It runs a loss radar that compares each live account to the ones that already churned, terse tickets, QBR no-shows, the documentation dump, renewal silence. And it holds your firm's memory of what saved the accounts you kept. You get one weekly relationship risk brief, ranked Watch, Concern, Critical, with the next move for each account.
Your AI relationship-risk analyst
Otto reads the calls, email, and notes your team already creates, keeps the promise ledger current, watches every account for drift, and drafts the weekly risk brief, so your team spends its time saving relationships, not hunting for them.
Assistive & reviewable. Otto recommends, you decide. Never autonomous.
Otto
Activity · Today
Otto logged 4 new promises from Northwind Co.'s call.
Promise ledger· 2mOtto drafted a check-in for an account going quiet.
Next move· 5mReady to sendOtto flagged Vela Group: sponsor quiet, risk rising.
Risk radar· 1hHigh riskOtto matched Atlas Studio to 3 accounts you lost.
Pattern match· 3hReview
Acme Corp just moved to High risk
Sponsor went quiet · 2 promises overdue
Stop losing msps clients you could have saved
Run the 3-minute audit and we'll show you which client relationships are slipping right now.